I am writing to formally lodge a complaint regarding my recent order #5544, placed last week. Despite making a direct payment and sending proof of payment via email shortly thereafter, I have received absolutely no communication or update from your side.
This lack of response is unacceptable. I have fulfilled my obligation by paying promptly, yet your silence leaves me uncertain about the status of my order. It is deeply disappointing to experience such poor service, especially when I have taken the extra step of providing payment confirmation.
I demand immediate clarification on the following:
– Confirmation that my payment has been received and allocated to order #5544.
– A clear update on the status of my order and expected delivery timeline.
– An explanation for the lack of communication despite my follow-up email.
If I do not receive a satisfactory response within 48 hours, I will have no choice but to escalate this matter further, including lodging a formal complaint with your bank’s fraud department.
I expect your urgent attention to this matter.
Sincerely,
Sibongiseni Khoza