Refund & Returns Policy
1. Returns Eligibility
Due to the nature of fragrances, we only accept returns if:
- The product is unopened and unused
- In original packaging
Returned within 7 days of delivery
2. Non-Returnable Items
We do not accept returns for:
- Opened or used perfumes
- Change of mind after use
3. Damaged or Incorrect Items
If you receive:
- A damaged product
- Incorrect item
Please contact us within 48 hours with photos.
We will:
- Replace the item OR
- Issue a refund
4. Refunds
Refunds are processed once the item is received and inspected.
5. Return Shipping
- Customer is responsible for return shipping
- Unless the item is defective or incorrect
Banking Details
Scentorium
Bank: Standard Bank
Branch Code: 051001 / 050017
Account no: 10242422649
Account type: Current Account